Arlington Cemetery Association
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General Cemetery Complaints/Issues

Are Your Decorations Missing?We sincerely apologize if you have experienced this issue. Unfortunately, this is a common occurrence, particularly during holidays. We have found that visitors to nearby graves often take decorations from other graves to decorate their own, believing that no one will return to check or that the issue will simply be overlooked. While we understand this can be frustrating, the cemetery is not responsible for missing decorations, and unfortunately, there is little we can do to prevent this.
If you notice that only your grave is missing decorations and others nearby still have theirs, this is likely the cause.

When Will the Cemetery Remove Decorations?The cemetery will only remove decorations under two circumstances:
  1. Full Cemetery Cleanups:
    During our annual cleanup, all decorations across the cemetery will be removed. We will post signs at least one month in advance to notify you of the cleanup dates, which typically last 3-4 weeks. You will have ample time to remove any decorations you wish to keep.
  2. Safety or Maintenance Concerns:
    If decorations cause safety hazards or interfere with grounds maintenance, we may remove them without prior notice. For example, overdecorated graves can lead to grass and weeds growing through decorations, which can create nesting areas for rodents, posing safety risks. We ask that decorations be kept to a minimum to ensure proper maintenance of the cemetery.
If you frequently visit and maintain your decorations within our guidelines, there should be no need for the cemetery to remove them.

Liability for Missing or Damaged DecorationsThe cemetery is not responsible for missing, damaged, or stolen decorations. Decorations are typically lost or damaged due to theft, wildlife, wind, or general wear and tear. Our staff cannot monitor the entire cemetery for theft or damage. If decorations are blown off due to high winds, our groundskeepers will dispose of them to keep the cemetery clean, as they cannot be replaced at the original grave site.

Prohibited ItemsIf an item is listed on our Prohibited Items List, it will be removed without notice. If you’re unsure whether an item is acceptable, please contact the cemetery before placing it on the grave.

Before submitting your complaint, please review our frequently asked questions, you may find your answer.

If you have a complaint or issue, please fill out the complaint form below

If you feel your monument dealer has wrongfully handled the foundation/permit ordering process please submit a complaint with us here: Monument Dealer Complaint Form


 
Disclaimers
  • Casket Type Size, and Weight Limits:
    To ensure a smooth interment process, we accommodate caskets up to 30 inches in width and a total weight of 400 pounds (including the casket). If your casket exceeds these dimensions, please contact us for further details. In such cases, you may need to arrange for a vault company to assist with wheeling and lowering the casket into the grave. We recommend Suburban Vault Company for this service. We do not permit fiberboard caskets to be used for the first interment of an extra depth grave.
  • Funeral Director Identification:
    For security and compliance purposes, the cemetery reserves the right to request valid identification and licensure from any funeral director entering the cemetery with a funeral procession.
  • Payment Policy:
    All payments must be made online only. We no longer accept in-person payments, physical checks, or money orders.
  • Overtime Fees:
    Funeral homes are responsible for any overtime fees resulting from late arrivals. These charges will be billed directly to the funeral home after the funeral service. Please note that unpaid overtime charges must be settled before scheduling any future interments.
  • Photography and Video Recording:
    To protect the privacy and dignity of families, video recording or photography is not permitted during processions, casket transport, graveside services, or any other burial activities, including setup, lowering, or closing of the grave.Video recording of cemetery staff is not permitted.
  • Live Music and Performances:
    Out of respect for all visitors, live music and performances are not permitted within the cemetery grounds, except for military funerals.
  • Privacy Policy:
    For more details, please refer to our full Privacy Policy.
  • Refund Policy: All sales are final. No refunds will be issued.

Pricing in Effect August 1, 2024
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Copyright © Arlington Cemetery Association 2017
  • Home
  • Contact Us
  • Schedule Now
  • Pay
  • Forms
    • Interment Forms
    • Foundation/Inscription Forms
  • Find a Grave
  • Cremation Niches
  • Price List
  • Foundation/Inscription Request
  • Monument Sizes
  • Grave Purchase Survey
  • Prohibited Items & Decorations
  • Deed Request
  • Complaints/Issues
  • Calendar
  • FAQ
  • Privacy Policy