Choosing a Monument Dealer & Purchasing Guidelines

Purchasing a monument is often one of the final ways families choose to honor a loved one. While many monument dealers provide excellent service and quality craftsmanship, not all companies operate in the same manner. Taking a little time to research your options can help you avoid delays, unexpected costs, and disappointment.

Arlington Cemetery does not endorse, recommend, or have any affiliation with any monument dealer. Families are free to choose any approved monument company that meets cemetery requirements.

Step 1: Obtain Cemetery Requirements First
Before contacting a monument dealer, obtain the monument sizing requirements for your grave location from the cemetery.
Different sections of the cemetery may have different rules regarding:

• Monument dimensions
• Monument styles
• ​Foundation requirements, every monument needs a foundation
• Installation restrictions

Purchasing a monument before confirming cemetery requirements can result in costly redesigns or monuments that cannot be installed.

Step 2: Obtain Multiple Quotes
Monument prices can vary significantly between dealers, even for monuments that appear similar.
When comparing quotes, make sure each proposal includes:

• Monument size
• Granite color and type
• Granite origin
• Lettering and engraving
• Artwork and designs
• Foundation costs
• Installation costs
• Permit fees
• Applicable taxes

A lower price may not always represent the same product or level of service.

Step 3: Understand Granite Quality and Origin
Not all granite is the same.
Price differences may result from:

• Domestic versus imported granite
• Granite color and rarity
• Thickness of the monument
• Quality of finishing and polishing
• Level of craftsmanship

When comparing quotes, ask dealers to clearly identify the granite being used and whether it is included in the quoted price.

Step 4: Research the Company's Reputation
Before placing an order, research the monument company thoroughly.
Consider:

• Online reviews
• Better Business Bureau ratings
• Length of time in business
• Photos of completed work
• Customer testimonials

Pay particular attention to comments regarding:

• Communication
• Delivery times
• Installation quality
• Resolution of problems

A company with a strong history of satisfied customers is often worth considering even if their quote is not the lowest.

Step 5: Ask About Production and Installation Timelines
Monuments are custom-made products and production times can vary.
Ask the dealer:

• When the monument will be ordered
• Estimated production time
• Estimated installation date
• What happens if there are delays

Obtain all timeline estimates in writing whenever possible.

Step 6: Review the Design Carefully
Before approving a monument design:

• Verify all names
• Verify all dates
• Review spelling carefully
• Confirm inscriptions and artwork
• Ensure the layout meets your expectations

Changes after production begins can be expensive or impossible to make.

Step 7: Work With an Established Local Monument Dealer
Arlington Cemetery requires monument companies to be properly insured and responsible for delivering and installing their own monuments.
We do not permit online-only monument retailers or third-party monument brokers that do not directly perform installation services.
Many families choose monument companies that are either:

• Located near the cemetery, or
• Located near their home for convenience and ongoing service

Working with an established local dealer often provides better communication, easier follow-up, and greater accountability throughout the process.

Step 8: Keep Copies of All Documents
​Before making payment, retain copies of:

• Sales agreements
• Design approvals
• Receipts
• Warranty information
• Written timelines
• Correspondence with the dealer

Having documentation available can help resolve questions or disputes later.

A Final Thought
​Choosing a monument company is an important decision that deserves careful consideration. Taking the time to verify cemetery requirements, compare detailed quotes, research company reputations, and work with an established local dealer can help ensure a lasting memorial that honors your loved one for generations.

​If you have questions regarding monument size requirements, cemetery regulations, or installation procedures, please contact Arlington Cemetery before placing an order.